Case Study: RxSafe achieves seamless bi-directional contact sync and deduplication with PieSync

RxSafe uses PieSync to keep their Capsule CRM, Google Contacts and Zendesk accounts in sync

RxSafe, a U.S. pharmacy automation company that builds robotic inventory systems, needed a seamless way to share contacts bidirectionally between Google Contacts and Capsule CRM and to cut down on repetitive data entry. After trying bespoke API solutions that couldn’t detect and delete duplicates, RxSafe turned to PieSync for a real‑time, two‑way contact sync to keep staff and systems aligned.

PieSync implemented bi-directional syncing between Capsule CRM, Google Contacts and Zendesk, removing the need for manual import/export operations and solving RxSafe’s duplicate‑record problem. As a result, PieSync delivered clearer, more consistent customer data, dashboard alerts for sync issues, and measurable time savings—field teams no longer phone in for contact info and sales, support and implementation staff all access the same correct records.

RxSafe

Brian Kichler

VP of Customer Operations