Case Study: Religare Broking Limited achieves 70% reduction in calls with Picky Assist Omni Channel Chatbot Integration

Religare Broking Limited - Customer Case Study

Picky Assist provided an omni-channel chatbot integration for Religare Broking Limited, a major Indian securities firm serving over a million clients. The customer’s challenge was high call volume and providing 24/7 access to critical financial information for its users without requiring them to install a separate mobile application.

The solution from Picky Assist enabled customers to instantly request their trading balance, portfolio, holdings, and ledger through popular messaging platforms like WhatsApp, SMS, and Telegram. This implementation by Picky Assist yielded significant results, including a 70% reduction in calls and 35% manpower saved, all while providing customers with constant, convenient access to their information.

Religare Broking Limited