Case Study: eCare improves patient interactions with Picky Assist

eCare - Customer Case Study

eCare, a next-generation healthcare institution in Brazil, needed a more effective way to handle patient interactions for emotional and physiological care, including collecting patient problems, scheduling, and sending reminders. They turned to Picky Assist for a solution using its capabilities across modern messaging platforms.

Picky Assist provided eCare with an automated system to manage these tasks through the patients' preferred social messaging apps. This implementation resulted in a 40% increase in patient interactions and significant manpower cost savings, as the 24/7 convenience made patients feel more comfortable and better served.

eCare