Case Study: Summit Orthopedics fills 75% of EMG cancellations automatically with Phreesia Appointment Accelerator

Summit Orthopedics fills 75% of EMG cancellations with Phreesia

Summit Orthopedics, a physician-owned organization with over 125 providers, faced a challenge with unfilled appointment slots due to cancellations and no-shows. Without a systematic way to manage a waitlist, the practice was losing valuable revenue and patients were experiencing long wait times for care. They needed a simple solution that would not create extra work for their staff, leading them to partner with vendor Phreesia and implement its Appointment Accelerator service.

Phreesia's solution was the Appointment Accelerator, a text-based scheduling tool that automatically identifies clinically relevant patients to fill open slots without staff intervention. This implementation allowed Summit Orthopedics to automatically rebook 75% of their EMG cancellations, capturing an additional $200K in revenue and saving over 40 years of patient wait time annually. Phreesia's tool ensured patients received care sooner and freed up staff to focus on higher-value tasks.

Summit Orthopedics