Case Study: Pediatric Associates, Inc. cuts 120,000 calls and schedules 4,500 vaccines with Phreesia

Pediatric Associates cuts 120,000 calls and schedules 4,500 vaccines with Phreesia

Pediatric Associates, Inc., a pediatric group in Ohio, faced a significant operational challenge with staff spending excessive time on patient outreach via phone calls for rebooking and wellness visits. This workload contributed to staff attrition and hindered their population health goals. They turned to vendor Phreesia and its suite of patient communication and engagement tools for a scalable solution to reduce calls and motivate patients.

By implementing Phreesia's digital tools, including Appointment Accelerator, the practice replaced manual calls with automated text and email outreach and self-scheduling. This solution eliminated 120,000 phone calls, saved $221,000 in labor costs, and automatically rebooked 1,500 appointments. Phreesia helped the practice schedule 4,500 flu vaccines without calls and earn over $100,000 in value-based care incentives by improving quality metrics.

Pediatric Associates, Inc