Case Study: a large mid-Atlantic health system achieves higher collections and more patients without more staff with Phreesia

Large mid-Atlantic Health System achieves 74% digital ED check-ins with Phreesia

A large mid-Atlantic health system with over 700 providers faced inefficient and inconsistent manual intake processes that frustrated patients and staff. This led to long wait times, repeated questions, billing errors, and delayed collections. To address these challenges without adding staff, the health system partnered with vendor Phreesia to implement its digital intake solution.

Phreesia provided a flexible, multi-phase rollout with tailored workflows for different care settings, including a highly successful implementation in their busy emergency department. The solution resulted in 74% of ED patients checking in digitally and an 80% copay collection rate. The health system significantly increased patient throughput without adding staff, reduced claim denials, improved collections, and maintained a 95% patient satisfaction rate.