Case Study: Harbor Pediatrics reclaims weekends and eliminates manual call handling with Phreesia VoiceAI

Harbor Pediatrics saves 53 hours with Phreesia AI-powered call routing

Harbor Pediatrics, a three-provider pediatric practice in Maine, faced a significant challenge to their work-life balance due to a high volume of after-hours patient calls. These interruptions required manual documentation that was inefficient and raised HIPAA compliance concerns. To address this, they turned to vendor Phreesia and implemented PhreesiaOnCall, a solution powered by Phreesia VoiceAI.

The AI-powered call routing system from Phreesia intelligently triaged calls, allowing the practice to reclaim their personal time. The solution eliminated manual data entry by syncing dictated notes directly to the patient record. This resulted in a savings of 53 hours and $4,500 within a six-month timeframe, while also securing 205 calls after hours.

Harbor Pediatrics