Case Study: Evergreen Family Medicine saves $650K and eliminates hold times with Phreesia VoiceAI

Evergreen Family Medicine saves $650K and handles 100K calls with Phreesia

Evergreen Family Medicine, a family medicine practice with over 50 providers in Southern Oregon, was struggling with a broken call system. Overwhelmed staff, long patient hold times, and an inefficient after-hours service were crippling operations and costing hundreds of thousands annually. They partnered with Phreesia to implement its VoiceAI solution for intelligent call routing.

Phreesia's solution provided smart call routing and a central dashboard for overflow calls, seamlessly integrating with the practice's EHR. This allowed Evergreen to handle 100,000 calls in just two months, reclaim 20,000 staff hours, and realize $650,000 in cost savings. Phreesia helped the practice eliminate hold times and achieve call resolution in three to five minutes, dramatically improving patient care efficiency.

Evergreen Family Medicine