Case Study: Effingham Health System boosts collections and reduces no-shows with Phreesia

Effingham Health System boosts time-of-service collections 55% with Phreesia in one month

Effingham Health System, a rural health system in Georgia, faced operational challenges due to manual patient registration, communication, and payment processes. These inefficient methods created staff bottlenecks, higher no-show rates, and delayed collections, hindering both patient experience and the organization's ability to scale. They sought a customizable digital intake and engagement platform, selecting Phreesia for its integrated solution.

Phreesia implemented its platform for digital registration, payments, eligibility verification, and patient communications across Effingham's ambulatory clinics. Using tailored, logic-based workflows, the solution streamlined check-in and improved data accuracy. After just one month, Phreesia helped Effingham achieve a 55% increase in time-of-service collections, saved 8-12 minutes of staff time per patient, and significantly reduced no-shows, while also delivering an excellent patient experience.

Effingham Health System