Case Study: Dallas Nephrology Associates achieves 111% increase in collections with Phreesia

A large healthcare system sees rapid increase in collections with Phreesia’s flexible payment applications

Dallas Nephrology Associates, a 77‑physician group with 22 sites in Dallas seeing over 1,300 patients per week, faced rising patient responsibility from high‑deductible plans and an overburdened front office managing manual check‑in, forms and billing updates. To stop missed copays and streamline operations, the practice turned to Phreesia’s point‑of‑service solution, including the PhreesiaPad and Allscripts TouchWorks® EHR integration.

Phreesia implemented electronic check‑in, automated payment plans, e‑forms and real‑time EHR integration, shifting payments to the point of service and eliminating manual data entry. Since deploying Phreesia in December 2013, Dallas Nephrology Associates saw a 111% increase in collections, 98% of patients providing copays at visit, a 72% point‑of‑service payment rate on PhreesiaPad check‑ins, over 150 payment plans and $75,000 collected in six months, and more than 600 fewer patient statements sent each month.

Dallas Nephrology Associates