Case Study: Fullers 360 improves ferry ticketing and passenger experience with Phosphor self-service kiosks

Fullers 360 boosts ferry ticket sales and real-time efficiency with Phosphor

Fullers 360, a prominent ferry operator in Auckland, New Zealand, faced the challenge of providing efficient ticketing services to passengers at outdoor terminals exposed to harsh weather. They needed a robust self-service kiosk solution that could integrate with their website and backend ERP software. Fullers 360 partnered with vendor Phosphor to develop a state-of-the-art ticketing kiosk system.

Phosphor designed and manufactured rugged outdoor kiosks with a user-friendly interface. Their solution integrated seamlessly with Fullers 360's website for real-time data and with their ERP system for operations synchronization. The implementation by Phosphor enhanced the passenger experience, improved operational efficiency, increased revenue, and provided valuable data insights for Fullers 360.

Fullers 360