Case Study: Daruma Ramen reduces queues and improves order accuracy with Phosphor self-service kiosks

Daruma Ramen virtually eliminates peak-hour queues with Phosphor

Daruma Ramen, a popular ramen restaurant in Auckland, faced challenges with long customer queues during peak hours, order accuracy, and a need to maximize counter space. To address these issues and improve efficiency, they partnered with the software development company Phosphor to implement a self-service kiosk system.

Phosphor developed a comprehensive solution that included user-friendly self-service kiosks for ordering and payment, a Kitchen Display System for order accuracy, and digital signage for customer engagement. The implementation by Phosphor successfully eliminated long queues, significantly improved order accuracy, and enhanced the overall customer experience, positioning Daruma Ramen as a forward-thinking restaurant.

Daruma Ramen