Case Study: CloudTrucks saves $2.2M/year with Phonic

CloudTrucks saves $2.2M/year and triples call completion rates with Phonic

CloudTrucks, a virtual carrier for independent truck drivers, faced the challenge of scaling its operations team to maintain customer support SLAs as its product grew rapidly. To avoid the high cost and logistical difficulty of scaling human headcount, they sought a solution from vendor Phonic to implement AI voice agents for sales and support.

By deploying Phonic's human-like voice agents across sales, support, and customer success, CloudTrucks achieved an 85% agent containment rate. The solution from Phonic delivered significant results, including a 3x higher call completion rate, a 25% improvement in driver SLAs, and outbound outreach that was 20 times faster. This automation saved CloudTrucks $2.2 million annually in human support costs.

CloudTrucks