Case Study: Fulter Logistics Streamlines Communications and Boosts Efficiency with PhoneIQ

Truly integrated logistics around the globe with Fulter

Fulter Logistics, a global freight forwarder and integrated supply chain management company, needed a better way to manage communications across its five divisions and fourteen subsidiaries in the Americas. As its operations expanded, analog phone lines and multiple telephony providers in different countries became inefficient and made it difficult to centralize call data in Salesforce. PhoneIQ provided the cloud phone system and communications platform they needed.

With PhoneIQ, Fulter Logistics centralized voice, text, and email communications into Salesforce, with features like real-time contact sync, automatic activity capture, local presence, and international numbers in 50+ countries. The result was dramatically lower international calling bills, less time spent manually logging interactions, and faster, more accurate service delivery. PhoneIQ also supported remote work during the pandemic while helping Fulter improve efficiency and data management across its logistics operations.

Fulter Logistics

Javier Salip

Executive Director