Case Study: EL PAÍS achieves scalable, mobile communications and rapid remote work with PhoneIQ

Simplifying communications at scale with El Pais

EL PAÍS, Uruguay’s leading media company (354 employees, 2 offices), struggled with aging on‑premises PBX systems that required certified technicians and paid upgrades for routine changes like adding extensions or customizing IVR. Seeking a more agile, mobile solution to support a large, dynamic newsroom, EL PAÍS selected PhoneIQ and its PhoneIQ Office cloud telephony product.

PhoneIQ delivered a cloud phone system with desktop and mobile apps, automatic call recording for journalists, and flexible licensing that can be scaled in minutes—removing the need for specialized hardware and costly on‑prem maintenance. The PhoneIQ deployment enabled a rapid shift of 350+ employees to remote work during COVID‑19 without disrupting operations, boosted reporter mobility and efficiency, and centralized invaluable call recordings.

EL PAÍS

Diego Acosta y Lara

Director of IT