Case Study: Thrifty achieves unified, scalable cloud communications and seamless remote work with PhoneIQ

Seamlessly connecting Thrifty’s multi-location business

Thrifty, a global car rental company, faced growing problems with legacy phone systems across their multi-location operations: seasonal IVR and business-hour changes required onsite IT at each office, telephony costs were high, and calls couldn’t be transferred between locations. To modernize their communications stack they chose PhoneIQ and deployed the cloud-based PhoneIQ Office product.

PhoneIQ implemented a centralized, cloud-based phone system with a single IVR/short-code, a web-based admin dashboard, and desktop/mobile apps, enabling non-technical staff to update settings and route calls instantly. As a result, Thrifty unified communications across offices, enabled free call transfers between locations, eliminated the need for onsite technicians for IVR changes, scaled easily to new sites, and transitioned seamlessly to remote work during COVID-19 — with ongoing feature updates from PhoneIQ at no additional cost.

Thrifty

Giorgio Pagliuca

Managing Director