Case Study: Sohin achieves 35% fewer emergency consultations and improved patient support with PhoneIQ

Delivering trustworthy communications channels to Sohin Patients in a pandemic scenario

Sohin, a 110-employee healthcare holding company that assigns Health Concierges to support patients with chronic degenerative diseases, was hampered by a complex telephony platform that reduced concierge productivity, increased IT dependence, and slowed response times. Seeking a user-friendly solution with strong support and Salesforce Health Cloud integration, Sohin selected PhoneIQ, deploying PhoneIQ Office Premium and PhoneIQ Agent Premium to simplify administration and call handling.

PhoneIQ delivered a cloud telephony solution tightly integrated with Salesforce Health Cloud—providing inbound/outbound calling, reporting, real-time activity capture, and desktop/web/mobile apps—deployed smoothly with carrier MCM. As a result, Sohin maintained 95% remote staff connectivity, served over 40,000 patients, and achieved a 35% decrease in emergency consultations and paperwork, with faster help-desk response and greater agent autonomy credited to PhoneIQ’s platform and 24/7 multilingual support.

Sohin

Rafael Contreras

Manager Of Operation Excellence