Case Study: Public Service Partners Doubles Call Volume and Boosts Fundraising with PhoneBurner

Public Service Partners wins clients and races by delivering bigger call time fundraising numbers, with less hassle

Public Service Partners, led by Principal Keisha Carter Brown, helps political candidates, elected officials, and community leaders raise funds and meet public service goals. Their challenge was finding an efficient call-time fundraising system that could work across very different campaign setups, from in-house teams to remote volunteers, while handling inconsistent contact databases and varying caller experience levels. PhoneBurner was used to support their outbound fundraising efforts.

PhoneBurner provided a flexible CRM and dialer setup with LeadStreams, 1-click voicemails, call recording, live transfers, and phone-to-Zoom transfers to keep data organized and boost productivity. With PhoneBurner, Public Service Partners doubled call volume across experience levels, with users reaching 50 calls per hour on their own and up to 70 calls per hour when dialing directly. The system also scaled across campaigns and helped the team avoid disruption during the pandemic.

Public Service Partners

Keisha Carter Brown

Principal