Case Study: On Q Financial boosts call volume and speed to lead with PhoneBurner

On Q Financial scores major uptick in call volume, live answer rates, speed to lead, and rep satisfaction

On Q Financial, a national mortgage lender, needed a dialing system that could integrate seamlessly with its CRM and help its Consumer Direct team improve speed to lead. After struggling with other dialers that created learning-curve and integration headaches, the company turned to PhoneBurner to support high-volume phone outreach to time-sensitive leads.

PhoneBurner provided an easy-to-deploy power dialer with CRM integration, 1-click voicemails, workflow automation, call recordings, and analytics. The solution quickly improved call volume, live answer rates, speed to contact, and rep satisfaction, while also helping drive higher conversion rates and expanding use from Consumer Direct into Business Development.

On Q Financial

Shane Miller

Senior VP Eastern Division