Case Study: XL.net achieves 40% more call volume with PhoneBurner

IT firm XL.net increases call volume 40% and boosts rep satisfaction by switching from XANT to PhoneBurner

XL.net, a Chicago-based IT support firm serving SMBs, needed to replace XANT after more than seven years of use when its dialer product was being phased out. The team wanted a solution that integrated tightly with Salesforce and could power dial through contact lists without disrupting their sales process. PhoneBurner was the vendor they evaluated to meet those requirements.

PhoneBurner provided a seamless replacement with a strong Salesforce integration, letting reps dial directly from Salesforce while using features like 1-click voicemails and automatic call logging. The switch made the transition easy and improved day-to-day efficiency, helping XL.net increase daily calls and connections by 40%. XL.net also reported higher rep satisfaction and said PhoneBurner was better than the previous tool from both a product and service standpoint.

XL.net

Adam Radulovic

Founder