Case Study: Fizber boosts outbound sales productivity with PhoneBurner

Fizber boosts live conversations to 120 per day with PhoneBurner

Fizber, an online "For Sale by Owner" platform, faced significant inefficiencies in its outbound sales process. The workflow required heavy coordination between its data and sales teams, with agents spending 15 minutes on post-call processing after each manually dialed call. This burden drastically reduced the number of calls agents could make. To spur growth, Fizber sought a solution from vendor PhoneBurner to streamline operations and maximize time spent talking to customers.

PhoneBurner provided a solution by integrating directly with Fizber's data team, who uploaded leads into the dialer software. This eliminated manual dialing and voicemails. Customized dialer sets also automated post-call processing, instantly categorizing leads and recording notes. As a result, Fizber agents now have 80-120 live conversations per day. The vendor's solution cut 30-40% of the time/effort previously required, boosting overall productivity by at least 40% and allowing the sales team to focus entirely on selling.

Fizber