Case Study: Transport for Greater Manchester boosts productivity with Microsoft 365 Copilot from Phoenix Software

Transport for Greater Manchester saves 6,017 hours with Phoenix Software and Microsoft 365 Copilot

Transport for Greater Manchester, a public sector organisation, faced challenges including high volumes of manual administrative work and pressure to achieve efficiency gains without increasing headcount. They partnered with Phoenix Software to explore how Microsoft 365 Copilot could modernise workflows and improve productivity.

Phoenix Software deployed Microsoft 365 Copilot to over 1,200 users, complemented by change management and the development of custom Copilot Studio agents. The solution generated a 9:1 return on investment, saving over 6,000 hours of productivity in just four weeks, which is equivalent to adding 40 full-time employees. Phoenix Software helped the organisation achieve significant time savings and operational improvements across multiple departments.

Transport for Greater Manchester