Case Study: Scottish Borders Council improves efficiency and public services with Phoenix Software and Microsoft 365 Copilot

Scottish Borders Council saves 154 minutes per week with Phoenix Software

Scottish Borders Council, a local government authority, sought to explore the potential of AI to improve productivity and drive digital transformation for its workforce. The council engaged Phoenix Software through a Microsoft-funded engagement to understand how Microsoft 365 Copilot could be applied across its services.

Phoenix Software delivered a comprehensive Proof of Value engagement for Microsoft 365 Copilot. This involved workshops, training, and support for 200 pilot users. The solution was highly successful, with staff reporting an average time saving of 154 minutes per week. Phoenix helped demonstrate significant benefits, including improved accessibility for neurodiverse staff and more efficient community engagement processes, leading the council to plan a broader AI-driven transformation.

Scottish Borders Council