Case Study: Leicestershire County Council achieves cost savings and secure remote access with Phoenix Software and Swivel

Leicestershire County Council - Customer Case Study

Leicestershire County Council, a local government authority serving more than 650,000 people, needed to modernize working practices for 2,500 remote employees while improving security, supporting PSN compliance, and controlling costs. To meet these goals, the council sought a new remote access and authentication solution as part of its wider move toward flexible working, hot desking, and VDI.

Working with Phoenix Software, the council implemented the Swivel multi-factor authentication platform from Swivel Secure, using the mobile app and token options for secure remote access. The solution reduced authentication costs by £130k over three years, helped 50% of remote users adopt the mobile app, and improved flexibility and scalability for future growth, with strong support from Phoenix Software and Swivel Secure.

Leicestershire County Council

Manjit Singh Saroya

Leicestershire County Council