Case Study: Family Mosaic reduces licensing costs with Phoenix Software’s Focus LMaaS

Family Mosaic - Customer Case Study

Family Mosaic, one of the largest housing associations in the South of England, faced an 80% rise in Microsoft software licensing costs after losing its Select Academic discount eligibility. With more than 2,500 users, 200+ sites, a heavily virtualised IT estate, and 27 Microsoft product lines to manage, it needed a way to control costs and prepare for its next three-year agreement. Phoenix Software supported the organisation with its Focus Licence Management-as-a-Service (LMaaS) solution.

Phoenix Software carried out an initial audit and licensing baseline, aligned entitlements to actual usage, and then provided ongoing compliance management for the full term of the Enterprise Agreement. It also helped negotiate a flexible three-year Microsoft Enterprise Agreement and supported application management for Visio and Project. As a result, Family Mosaic cut its forecast renewal costs by 20%, improved licensing efficiency, and gained peace of mind through regular ELP reviews, audit readiness, and fixed-price ongoing support from Phoenix Software.

Family Mosaic

Nick Crane

Head of IT Operations