Case Study: Cumberland Council and Westmorland & Furness Council modernise local government IT with Phoenix Software

Cumberland Council and Westmorland & Furness Council launch in 1 day with Phoenix Software

Cumberland Council and Westmorland & Furness Council faced the challenge of a significant local government reorganisation, requiring them to become two new, fully operational digital entities by a strict April 2023 deadline. Their complex needs included migrating systems and reconfiguring email routing to new domains, all while preparing for a long-term migration to a new Microsoft 365 tenancy for improved scalability and security. Phoenix Software provided strategic IT support and expert guidance to meet this tight timeline.

Phoenix Software collaborated closely with the councils' internal teams on a solution that included email domain design, a multi-stage Microsoft 365 tenancy migration, and extensive planning workshops. The vendor's pragmatic, people-first approach and deep technical knowledge ensured a seamless launch and provided the councils with dependable ongoing support. The result was the successful formation of two new authorities that were operational from day one, with the project establishing a resilient digital foundation for their future.

Cumberland Council and Westmorland & Furness Council