Case Study: Large Pet Specialty Retailer cuts energy use and service calls with Phoenix Energy Technologies

Large Pet Specialty Retailer - Customer Case Study

Large Pet Specialty Retailer, a North American chain with 1,400+ locations, needed a better way to manage comfort, energy use, and building complaints across three separate building automation systems. With unique store spaces for animals, grooming, boarding, and medical services, the company faced frequent hot/cold complaints, high energy costs, and a need to become more proactive on building issues, capture and analyze energy data more effectively, and improve measurement and verification. Phoenix Energy Technologies was brought in to help centralize and analyze data across the portfolio.

Phoenix Energy Technologies implemented EnterpriseDX to integrate the retailer’s disparate systems in real time, along with EDX Event Manager for alarm management and fault detection, plus a US-based EMS call center for daily support. The solution improved proactive maintenance and comfort management while enabling 24/7 access to building data. In one year, Phoenix Energy Technologies delivered a 60% reduction in store and vendor support call volumes, reduced maintenance truck rolls and associated costs, freed up hundreds of store manager hours, and helped the customer achieve its energy reduction target with strong ROI.