Case Study: Knights of Columbus improves member communication with Phoenix Agency

Knights of Columbus - Customer Case Study

Knights of Columbus Ontario partnered with **Phoenix Agency** to solve a communication challenge across its 550 councils and 55,000+ members. The organization was relying on a semi-annual newspaper, which made it difficult to share timely news, events, and updates with members and councils.

**Phoenix Agency** implemented a unified digital communications strategy that included four online magazines, a new portal/website, email deployment campaigns, and social media channels on Twitter and Facebook. The agency also built a database of 7,000 unique email contacts and created a media kit to support sponsorship opportunities, helping Knights of Columbus improve member engagement and offset communication costs.

Knights of Columbus