Case Study: Senior Helpers cuts missed shifts by 75% with Phoebe

How Phoebe Cut Down Missed Shifts by 75% for this Senior Helpers Owner

The customer, a Senior Helpers franchise owner, faced significant operational challenges with last-minute caregiver call-offs. Her schedulers spent an average of seven minutes per call, desperately phoning caregivers one at a time, which led to high rates of burnout and missed shifts. To address this, they turned to the vendor Phoebe for its AI scheduling solution.

Phoebe implemented a system that contacts over 50 caregivers simultaneously via voice and text instead of consecutively. This solution slashed the time to fill a shift from over an hour to under 15 minutes. The results for the customer were a 75% reduction in missed shifts, the complete elimination of last-minute bonuses, and an increase in caregivers receiving work. Phoebe enabled the business to scale efficiently without adding new scheduling staff.

Senior Helpers

Tiffany Phelan

Owner