Phoebe
2 Case Studies
Case Study: About You In-Home Care covers shifts in under 5 minutes with Phoebe
A Phoebe Case Study
About You In-Home Care - Customer Case Study
About You In-Home Care, an in-home care provider, faced the challenge of spending excessive time manually phoning and texting caregivers to fill and confirm over 8,500 hours of shifts. This process was slow, labor-intensive, and created the risk of last-minute scheduling failures, diverting the team's focus away from care quality. They turned to the vendor Phoebe to automate this communication.
By implementing Phoebe's automated calling and texting, the team could contact up to 50 caregivers at once and receive responses in minutes instead of hours. This reduced the time to cover a shift from over 30 minutes to under 5 minutes and automated a task that previously consumed a full day of an employee's time. Phoebe integrates with the company's existing WellSky and JustCall systems, and caregivers respond positively to the AI communication. The solution has made their scheduling process vastly more efficient and reliable.
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