Case Study: Centrica increases billing accuracy with PhixFlow

Centrica increase billing accuracy

Centrica faced a manual and error-prone process for managing price and contract changes, which involved Excel spreadsheets and led to costly billing inaccuracies. To address this challenge, they engaged the vendor PhixFlow to develop a custom application using its low-code platform to automate and manage the full contract lifecycle.

PhixFlow configured a solution that directly integrated with Centrica's systems to automatically extract, validate, and load price changes into the billing platform. This implementation, delivered in just ten weeks, resulted in an 80% reduction in related billing errors and achieved time savings equivalent to 40 full-time employees (FTE), providing greater accuracy and operational efficiency.

Centrica