Case Study: Lakeshore Health Network achieves 222% increase in performance-based reimbursement and improved preventive and diabetes care with Philips Wellcentive

Lakeshore Health Network - Customer Case Study

Lakeshore Health Network (LHN), a 350‑physician multispecialty PHO in Michigan, faced the challenge of improving preventive and chronic disease outcomes while maximizing increasingly sophisticated performance‑based reimbursement across multiple payers. To move from episodic care to population health management, LHN partnered with Philips Wellcentive, deploying the Wellcentive technology platform as the foundation for a patient‑centric registry and analytics-driven PHM program.

Using the Philips Wellcentive platform to aggregate and normalize data, build interfaces with EMRs, labs, hospitals and payers, and automate gap‑in‑care identification and outreach, LHN coupled the technology with practice coaches and team‑based workflows. The registry was live in 90% of primary care offices within three months, and over six years LHN increased performance‑based reimbursement by 222% (reaching $8.9M in 2012), substantially improved preventive and diabetes care compliance, and boosted P4P capture rates at local entities.

Lakeshore Health Network

Jennifer L. Bailey

Interim Executive Director