Case Study: Northwell Health achieves a seamless digital patient experience with Phase2 Technology

Northwell Health saves 80,000 hours with Phase2 Technology

Northwell Health, the largest health system in New York, partnered with the vendor Phase2 to tackle the challenge of providing a convenient and seamless digital patient experience. The goal was to sustainably grow their business by meeting modern consumer expectations for accessible, personalized healthcare information and services anytime, anywhere.

Phase2 guided a multi-year digital transformation for Northwell Health, which included creating a design system, building a new mobile app, and integrating over 30 systems. The solution focused on intuitive UX, a better provider search and billing experience, and a secure, layered login process. The results were significant, including over 20,000 app downloads, 80,000 hours of staff time saved, and a five-fold reduction in content creation costs, demonstrating the success of the initiative led by Phase2.

Northwell Health