Case Study: Mercedes‑Benz USA achieves faster, seamless virtual training and nationwide information sharing with PGi's audio‑integrated solution

Mercedes-Benz USA Stays Ahead With Audio-Integrated Virtual Training

Mercedes‑Benz USA (MBUSA), the U.S. distributor for Mercedes‑Benz, smart and Sprinter, needed a faster, more consistent way to share information across a geographically dispersed organization — including 1,600 corporate employees and more than 22,000 dealership staff — to support digitized car‑buying, training and nationwide marketing while protecting the brand.

MBUSA implemented PGi’s GlobalMeet Audio integrated with web conferencing for audio‑integrated webinars and operator‑assisted events, offering one‑click “connect me” dial‑in, host audio controls, synchronized recordings, 24/7 support and robust reporting. The solution enabled large-scale, secure live events (500+ attendees), higher attendance and engagement, significant travel cost savings and improved productivity with easy on‑demand access.

Mercedes-Benz

Surya Boonphadung

Learning Architect