Case Study: International Apparel And Home Goods Retailer achieves global collaboration and travel cost savings with PGI GlobalMeet Audio

International Retailer Supports Global Growth with GlobalMeet Audio

A Fortune 500 off-price retailer with more than 3,300 stores in seven countries and roughly 198,000 associates needed a secure, scalable audio conferencing solution to support rapid global growth. The company relied on Skype for Business but faced limited call capabilities, rising audio costs and the need for seamless desktop and mobile integration to connect corporate teams and international stakeholders.

After piloting with PGi, the retailer implemented GlobalMeet Audio integrated with Skype for Business, giving users dial-in, dial-out and VoIP options, 160+ local access numbers, hybrid IP audio and host controls like “Mute All.” The rollout improved call quality and reliability, reduced international travel costs through more virtual meetings, simplified billing and supported consistent global collaboration as the business expands.