Case Study: Starbucks achieves faster drive-thru service with PFM Intelligence Group

Starbucks cuts drive-thru order time by 30 seconds with PFM Intelligence Group

Starbucks, a global coffeehouse chain, needed to enhance drive-thru efficiency, where speed is crucial. They partnered with PFM Intelligence Group to address this challenge using real-time process tracking and gamification.

PFM Intelligence Group implemented a solution that upgraded communication systems and introduced real-time performance benchmarking across locations. This created a gamified, rewarding experience for staff, which motivated faster service. As a result, the average order time dropped by 30 seconds within three months, leading to happier customers and a more engaged team.

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