Case Study: Lucardi achieves smarter staffing and customer experience with PFM Intelligence Group footfall insights

Lucardi - Customer Case Study

PFM Intelligence Group worked with Lucardi, the Netherlands’ leading jewellery chain with more than 100 stores, to improve customer experience and staffing decisions. Lucardi wanted better visibility into peak shopping times and store conversion metrics so it could serve customers more effectively across its retail locations.

PFM Intelligence Group implemented people counting systems with centralised data collection and forecasting to track footfall across Lucardi’s stores. The solution gave Lucardi real-time visitor insights that helped optimise staffing based on expected traffic and support more strategic business decisions; the case study reports measurable coverage across 100+ stores and improved confidence in predicting store traffic trends.

Lucardi

Theo Koomen

Director