Case Study: Solidaris creates a more caring health insurance fund with Pexip Engage

How Solidaris created a more caring health insurance fund

Solidaris, a health insurance fund serving members through in-person, phone, and social security support, needed a better way to manage appointments and customer engagement. After pushing Outlook to its limits, the team found they needed more than a calendar: a tool that could support multiple use cases, follow-ups, integrations, and more proactive, appointment-based service. Solidaris chose Pexip Engage to help create a more accessible and prepared member experience.

With Pexip Engage, Solidaris now books appointments on its website, internal intranet, and over the phone, while also promoting online booking to customers. The vendor, Pexip, helped Solidaris move from manual processes to a flexible scheduling platform that continues to evolve with their needs, enabling faster rollout of new features and better support for both simple and complex consultations.

Solidaris

Aurelie Rommens

Team coach and Project Manager