Case Study: Vdk Bank boosts customer appointments and availability with Pexip Engage

How Pexip Engage helped realize the strategic vision of vdk bank

Vdk Bank, a Belgian sustainable and ethical bank, needed to improve customer availability and accessibility while maintaining personal, in-branch service. To support its strategic vision, it turned to Pexip and the Pexip Engage appointment-scheduling platform to make it easier for customers to connect with the right advisor.

Pexip Engage was integrated into Vdk Bank’s website and mobile app to streamline booking and digitize appointments. With Pexip, the bank saw a 90% increase in customer appointments versus the same period the year before, more than 1,000 appointments booked in the first week, and a conversion rate above 10%, helping improve both customer experience and sales.

Vdk Bank