Case Study: EUROCONTROL MUAC achieves simplified video operations and major cost savings with Pexip

EUROCONTROL - Customer Case Study

EUROCONTROL MUAC, the Maastricht Upper Area Control Centre operated by EUROCONTROL, needed reliable, easy-to-manage video conferencing for pan‑European coordination across multiple stakeholders. Their legacy in‑house Cisco/ISDN infrastructure caused connectivity and bandwidth problems and placed heavy maintenance demands on the VCS team. To address this, they selected Pexip’s cloud video conferencing solution (virtual meeting room licenses, device licenses for SIP/H.323 endpoints, and domain‑hosted branded video addresses).

Pexip moved MUAC to a cloud service that links their Cisco room systems to virtual meeting rooms (mirroring each physical room), enables user device access, and provides branded addresses—while shifting daily support to the facilities team. The change improved IP connectivity and in‑call performance, reduced IT maintenance overhead for the VCS team, and cut service costs (potentially saving tens of thousands of euros per year); Pexip’s platform is now used constantly for internal and external meetings across MUAC.

EUROCONTROL