Case Study: hypotheek.winkel boosts digital appointments and customer satisfaction with Pexip Engage

Buying a dream home made easier with Pexip Engage

Hypotheek.winkel, the largest independent mortgage broker in Flanders, wanted a better way to connect with prospective homebuyers and turn online interest into real appointments. Their old lead form was too long, caused many users to drop off, and created a time-consuming follow-up burden for branch staff. Pexip helped them address this with Pexip Engage, an automated appointment scheduling solution.

With Pexip Engage, hypotheek.winkel streamlined digital onboarding and booking directly on its website, matched customers with the right advisors, and reduced manual scheduling work. The rollout led to stronger conversion and customer experience, with about 2/3 of appointments coming through digital channels, fewer no-shows and follow-ups, and higher satisfaction scores, including CSAT of 96 and NPS of 78.

hypotheek.winkel

David Geerts

Chief Executive Officer