Case Study: The Management Group boosts renewal rates with PetScreening

The Management Group - Customer Case Study

The Management Group, a property management company, faced a significant challenge in managing the influx of assistance animal requests, which consumed their onsite teams' time, incurred legal costs, and caused mental stress. To alleviate these pressures, they sought a new way to standardize and handle these pet and animal-related processes.

The company adopted the PetScreening platform to manage these requests. This solution outsourced the validation of assistance animal claims, removing the burden from onsite staff. Consequently, PetScreening’s process gave the company the confidence to eliminate all pet breed and weight restrictions, leading to a happier resident base and a competitive edge. This shift resulted in an 80% lease renewal rate among pet-owning residents and allowed The Management Group to fully embrace a pet-friendly community model.

The Management Group

Jamin Harkness

Executive Vice President