Case Study: Rich Properties removes breed restrictions and boosts pet revenue with PetScreening

Removing Breed Restrictions with Rich Properties

Rich Properties, a respected developer with a portfolio of over 3,000 luxury apartments, faced challenges with fraudulent assistance animal documentation and unauthorized pets attempting to bypass their breed restrictions. This situation created a significant burden for their onsite teams, who lacked the specialized training to consistently validate paperwork. The company turned to PetScreening to address this problem.

The solution from PetScreening was a platform that standardizes the verification of assistance animals, removing the responsibility from onsite staff. This process enabled Rich Properties to completely eliminate breed restrictions, as the platform screens pets on an individual basis using data on the animal and owner's history. The measurable result was a 40% increase in pet-related revenue, alongside the intangible benefits of reduced administrative burden and happier onsite teams who no longer have to manage the verification process.

Rich Properties

Melanie Lundy

Operations Manager