Case Study: Village Vets improves client communication and reduces phone calls with PetsApp

How Village Vets maintain community interaction

Village Vets, an independent Merseyside veterinary clinic, wanted to maintain their close community connections during lockdowns while dealing with reduced face-to-face contact and rising customer expectations. They turned to PetsApp, a digital communication and payment platform, to help them stay in touch with clients in a more personal and convenient way.

Using PetsApp, Village Vets shared QR codes and links through social media, emails, appointment bookings, reminders, and even car park signage so clients could check in and communicate contactlessly. PetsApp helped reduce phone calls, improve workload management, support post-op updates with photos and messages, and enable secure remote payments, contributing to 1,500+ registered pets, £90k+ in revenue, and a 4.8/5 average customer satisfaction score over 7 months.

Village Vets

Howard Goatley

Co-owner & Practice Manager