Case Study: Pennard Vets reduces missed calls by 85% with PetsApp

How PetsApp helped Pennard Vets reduce missed calls by 85%

Pennard Vets, a veterinary practice, was struggling with a communication crisis caused by a high volume of incoming calls and limited staff availability. They were missing more than 60% of calls during peak hours, frustrating pet owners, losing bookings, and overwhelming their team before they turned to PetsApp for help.

PetsApp implemented its comprehensive communication platform, including smart call management, automated messaging, multi-channel client communication, and 24/7 digital access. Within two months, Pennard Vets reduced missed calls by 85%, reached a 95% call response rate, achieved a 92% client satisfaction score, and increased appointment bookings by 40%, while also reducing staff stress and improving practice efficiency.

Pennard Vets

Caroline Collins

Vet & Director