Case Study: Castle Vets improves client communication with PetsApp

Castle Vets saved 50 minutes per day using PetsApp

Castle Vets, led by Vet & Director Ellie Marriott, needed a better way to manage client communication and make better use of staff time. They used PetsApp to give clients a more convenient way to reach the practice, including sending messages outside normal opening hours.

With PetsApp, Castle Vets could let clients message them in the middle of the night and respond when the practice opened, improving communication and time management. Ellie Marriott said this was “really powerful,” and that clients loved the convenience, though no specific numerical impact was provided.

Castle Vets

Ellie Marriott

Vet & Director