Case Study: Westside Veterinary Service saves time and grows new clients with PetDesk

Westside Veterinary Service grows new clients 21% with PetDesk

Westside Veterinary Service was struggling with inefficient client communication, an overwhelming volume of phone calls, and outdated systems for their website and appointment scheduling. These challenges were causing staff frustration and reducing the quality of patient care. To address this, they turned to PetDesk for a comprehensive solution.

By implementing PetDesk's suite of products, including Communications, Phones, Direct Booking, and Marketing, the clinic streamlined its operations. The results were significant: a 21% growth in new clients from online booking, over 500 appointments booked online with 33.4% made outside business hours, and a major reduction in phone calls that freed up staff. PetDesk's solutions also provided a professional, easy-to-update website that became their top conversion channel, saving the team several hours per week.

Westside Veterinary Service