Case Study: San Benito Vet Center reduces call volume and saves staff time with PetDesk Phones

San Benito Vet Center saves 27 hours and handles 480 calls with PetDesk Phones

The San Benito Vet Center faced a surge in call volume with an outdated phone system that could not manage the increased demand, especially during the pandemic. They needed a more efficient solution for handling calls and client communication, which led them to adopt the PetDesk Phones service from vendor PetDesk.

By implementing PetDesk Phones, the clinic gained a modern phone system with a call queue, call recording, and auto SMS features. This solution drastically improved their workflow, saving an estimated 27 hours of staff time and proactively handling 480 after-hours calls with auto SMS. The vendor PetDesk provided exceptional onboarding and ongoing support, resulting in enhanced personalized client service and greater operational efficiency for the veterinary clinic.

San Benito Vet Center