Case Study: Northwood Animal Hospital saves time and improves note quality with PetDesk Scribe

Northwood Animal Hospital saves ~1 hour per day with PetDesk Scribe

Northwood Animal Hospital's Associate Veterinarian, Dr. Kathleen Cavell, struggled with time-consuming and mentally draining manual charting after long, high-pressure days. Even after moving from paper to digital, documentation remained a tedious burden that was often left until the end of the day, creating a significant workflow challenge. This led her to seek a solution from vendor PetDesk and its product, PetDesk Scribe.

PetDesk implemented its Scribe product, which provided a seamless and intuitive way to record and transcribe appointments. The solution featured fast onboarding, a clean interface, and was easily adopted by the team. The results for Northwood Animal Hospital included saving approximately one hour per day, improved note quality with fuller and more accurate SOAP notes, and a significantly reduced mental load and end-of-day backlog for the staff.

Northwood Animal Hospital