Case Study: Northwest Animal Hospital reduces phone volume and captures after-hours appointments with PetDesk

Northwest Animal Hospital saves 15 hours a month on the phone with PetDesk

Northwest Animal Hospital, a general veterinary practice in Texas, faced challenges with inefficient client communication, including missed messages and excessive phone tag. This created a heavy workload for their front desk staff. To address this, they partnered with vendor PetDesk to implement its Communications and Direct Booking services.

By using PetDesk's integrated platform, the practice introduced two-way texting and online appointment booking. This solution significantly reduced phone volume, saving an estimated 15 hours per month. It also captured after-hours business, with 36% of online bookings made outside business hours. The results included a fuller schedule, improved client satisfaction, and 43% of their client base actively using the PetDesk app.

Northwest Animal Hospital